FAQ

If your order has not been shipped yet, you may be able to add items to it. Please contact our customer service team at contact@astronomyhaven.com as soon as possible to request an order modification.

If your order has not been shipped yet, you may be able to change the shipping address. Please contact our customer service team at contact@astronomyhaven.com as soon as possible to request a change.

Absolutely! You can place an order over the phone by calling our customer service team at (740) 990-2322. They will assist you with the ordering process.

Orders totaling $350 or above are eligible for FREE shipping within the United States. We recommend checking the shipping information before placing an order. Please refer to our Shipping page for more information on our shipping policy.

At Astronomy Haven, we believe in quality service and continuous improvement. The $25 flat shipping fee for orders under $350 helps us invest in cutting-edge platforms, pay our talented team for stellar customer service, and dedicate time to crafting enriching content and resources for you. This fee ensures a smoother journey for your astronomical treasures and contributes to an enhanced overall experience. Please refer to our Shipping page for more information on our shipping policy.

To guarantee the secure delivery of your astronomical wonders, we utilize the reliable services of major carriers such as UPS & FedEx—chosen by the esteemed brands we feature.

To track the progress of your order, simply log in to your account on our website and visit the 'Order History' section. For a quick update, you can use the chat icon at the bottom of your screen. Click on 'Order Status,' provide your order number and email address, and our Astro-H-Bot will instantly display your order's current status. You can always reach out to our dedicated customer service team for assistance via email at contact@astronomyhaven.com.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

Yes, you can return a product if you change your mind (custom and special orders excluded). Please refer to our Returns page for more information on our return policy.

Yes, if your product arrives damaged, please contact our customer service team immediately at contact@astronomyhaven.com and they will assist you with the return and replacement process.

If you are eligible for a refund, please contact our customer service team at contact@astronomyhaven.com and they will assist you with the refund process.

Yes, we occasionally offer discounts and promotions. To stay updated on our latest offers, please sign up for our newsletter or follow us on social media.

You can reach our customer service team by phone at (740) 990-2322, via email at contact@astronomyhaven.com, or through our online chat at the bottom of your screen.
Our customer service team is available during business hours. If you need assistance outside of these hours, please leave us a message in the Contact us page form and we will get back to you as soon as possible.

You can provide feedback or review a product by visiting the product page on our website and clicking on the "Write a Review" button. Alternatively, you can contact our customer service team at contact@astronomyhaven.com and they will assist you with leaving a review.

We offer a price match guarantee, which means if you find a lower price for the same product elsewhere, we will beat it. Please refer to our Price Match Guarantee page for more information or contact our customer service team at contact@astronomyhaven.com with the details of the lower price and they will assist you.

Our privacy policy outlines how we collect, use, and protect your personal information. You can find our privacy policy here or contact our customer service team at contact@astronomyhaven.com for more information.

We offer a 30 Day Return Policy. If you are not satisfied with your purchase, you can return it within a certain timeframe for a refund or exchange. Please refer to our Easy Returns & Refunds page for more information.

Our products come with a manufacturer's warranty, and the duration and coverage may vary based on the product and brand. For detailed information about the warranties for each brand we carry, please visit our Warranty Page or contact our customer service team at contact@astronomyhaven.com for more information.

We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express, Discover, Diners Club), Shop Pay Cash, Shop Pay Installments, Google Pay, Apple Pay, Meta Pay, bank transfers, and other trusted forms of payment. Rest assured, your transactions are protected by industry-standard encryption to safeguard your financial information. For more information, visit our Billing Terms & Conditions page.