We proudly partner with renowned brands known for their commitment to excellence and back their products with warranties that reflect their dedication to quality and customer satisfaction.
Should you encounter any warranty-related issues with products purchased from us, rest assured that we're your dedicated liaison between you and the manufacturer. Our primary goal is to facilitate the finest and most attentive customer service to ensure your absolute satisfaction.
For any warranty-related queries, feel free to contact us via email at contact@astronomyhaven.com, engage in the live chat at the bottom of your screen, or give us a call during our posted hours at (+1 740) 990-2322. We're here to assist you seamlessly.
Key Considerations for Product Care and Warranty Protection
First of all, consider the following important guidelines:
The telescopes and accessories available in our store are delicate items, prone to permanent damage if dropped or mishandled. Any such damage resulting from shocks or falls will not be covered under warranty.
Please be aware that your warranty becomes void if:
- The warranty period has lapsed.
- You have opened or modified the product in terms of design or function, subjected it to abuse, misuse, mishandling, or unauthorized repair (following unreliable online advice, for instance).
- The use of a filter results in the discovery of fingerprints on the camera upon inspection.
We emphasize the crucial importance of regularly checking tripods and the telescope's base before each session for your safety, as well as the safety of others and your equipment. This check should encompass all locks, bolts, and attachment points, as detailed in the user guides, urging caution in handling the product.
Astrozap assures product reliability with a Limited One Year Warranty. Valid for a year from purchase, this warranty covers defects in materials and workmanship, offering repair, replacement, or refund at no extra cost. Exclusions include Astrozap Eclipse Glasses and damage due to misuse, mishandling, or unauthorized alterations. Use of non-Astrozap Dew Controllers on Flexi-Heat® Dew Shields or Dew Heaters voids the warranty, emphasizing the importance of Astrozap Dew Controller AZ-720. Purchase with confidence, knowing Astrozap stands by its products, ensuring your astronomical experiences are worry-free.
DWARFLAB, a brand synonymous with innovation and precision, offers products that redefine your stargazing experience. DWARFLAB's cutting-edge solutions are backed by a Limited One Year Warranty, ensuring coverage for manufacturing defects during regular use. A valid proof of purchase is required to verify this limited warranty. This commitment reflects DWARFLAB's dedication to quality and customer satisfaction.
Explore Scientific, a name synonymous with quality and innovation in the field of astronomy, stands firmly behind its products with a Limited One Year Warranty. This warranty encompasses the entire range of Explore Scientific products, showcasing the brand's confidence in the craftsmanship and performance of their telescopes, eyepieces, and accessories. With Explore Scientific, you can embark on your celestial journeys knowing that your investment is backed by a warranty that reflects the brand's dedication to providing exceptional astronomical gear.
Unistellar stands as a beacon of innovation in the field, crafting state-of-the-art products with unparalleled dedication to quality. Typically, Unistellar products are backed by a Limited Two Year Warranty, ensuring coverage for a specified duration from the date of purchase. The warranty covers manufacturing defects and faults that may arise during normal use.
Vixen is a brand synonymous with precision and reliability in the field of astronomy. Their commitment to providing top-tier products is further reinforced by their warranty offerings. Vixen warranties its products to be free from initial defects in materials and workmanship for a specified period based on the type of part:
Vixen Mechanical Parts: Limited Two Year Warranty
This means that any electronic component is covered for a period of one year, while mechanical parts enjoy an extended coverage of two years. This warranty ensures that your Vixen equipment is free from any manufacturing flaws, allowing you to explore the cosmos with confidence.