We know you will be eagerly awaiting your delivery and we promise we will get it to you quickly and safely. We aim to keep our delivery prices as competitive as possible and always aim to offer best possible value for money with a service that's second to none.
Shipping Rates
Orders totaling $350 or above are eligible for free shipping within the United States. For orders below $350, a flat shipping fee of $25 will be applied. Kindly be aware that free shipping DOES NOT apply to special or custom order items.
Once you enter your shipping address during checkout, clicking 'Continue' will reveal the applicable shipping costs and taxes (if applicable). Please review this information before placing an order.
Estimates Delivery Time
Handling Time: 1 - 5 Days (Mon - Fri)
Transit Time: 1 - 7 Days (Mon - Fri)
Order Cut Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York)
Disclaimer: During the holidays, slight delays can be expected due to an uptick in order volume. Rest assured that we will keep you in the loop and expedite every order as quickly as possible.
Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and we will proceed to verify your selected payment method.
Next, we will check that the products you order are in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment, we will process the charges (1-5 business days depending on the payment method) and get to work preparing your order for shipment.
Shipping Couriers
To guarantee the secure delivery of your astronomical wonders, we utilize the reliable services of major carriers such as UPS & FedEx—chosen by the esteemed brands we feature.
Order Status
To track the progress of your order, simply log in to your account on our website and visit the 'Order History' section. For a quick update, you can use the chat icon at the bottom of your screen. Click on 'Order Status,' provide your order number and email address, and our Astro-H-Bot will instantly display your order's current status.
You can always reach out to our dedicated customer service team for assistance via email at contact@astronomyhaven.com.
Tracking Information
You will receive a confirmation email with your order details and a unique tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your package.
Delivery Address
Please ensure that you provide accurate and complete delivery information during checkout. We cannot be held responsible for undelivered packages due to incorrect or incomplete addresses.
Damages
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do not accept the delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send the photos to contact@astronomyhaven.com
For any inquiries or concerns regarding shipping, feel free to contact our dedicated customer support team at:
Phone: +1 740 990 2322
Email: contact@astronomyhaven.com
Address: 222 Delaware St, Ste 207 Box 2171
New Castle, DE 19720